All Features
Everything you need to deliver exceptional customer support, from live chat to advanced automation and analytics.
Every Channel, One Inbox
Connect all your customer communication channels
Website Live Chat
Customizable chat widget for your website
Connect support emails via IMAP/SMTP
Official WhatsApp Business API
Facebook Messenger
Manage Facebook page messages
Instagram DMs
Handle Instagram direct messages
TikTok
Manage TikTok direct messages
X (Twitter)
X DMs & Mentions (Coming Soon)
Telegram
Manage Telegram conversations
LINE
LINE messaging support
SMS
SMS via Twilio and other providers
Voice
Phone support (Coming Soon)
Shared Inbox
Collaborative team queues
Tools to Handle Any Conversation
Powerful tools for managing customer conversations
Labels
Organize conversations with tags
Private Notes
Internal team discussions
Teams
Create internal teams
Assignments
Auto-assign conversations to agents
Priority
Set conversation urgency levels
Read Receipts
Confirm message delivery
Collision Detection
Prevent duplicate replies
Conversation Filters
Advanced filtering options
Work Smarter with AI and Automation
AI-powered features and automation tools
Captain AI
AI copilot for your team
Automation Rules
Trigger actions on conditions
Macros
One-click action sequences
Chatbots
Dialogflow, Rasa integration
SLA Management
Response time tracking
Business Hours
Set availability schedules
Auto-Assignment
Smart conversation routing
Agent Capacity
Prevent agent overload
Know Your Customers Better
Comprehensive customer relationship management
Contact Profiles
Unified customer view
Contact Notes
Add notes to customers
Custom Attributes
Add custom fields
Contact Segments
Filter and group contacts
Conversation History
Complete interaction timeline
Pre-Chat Forms
Collect info before chat
CSV Import
Bulk import contacts
Contacts API
Sync with external systems
Measure What Matters
Comprehensive analytics and reporting
Work Faster, Resolve Quicker
Productivity tools for faster resolution
Make It Yours
Customization and branding options
Connect Your Stack
Integrations with your favorite tools
Enterprise-Grade Security
Security and compliance for enterprise needs
Ready to get started?
Join thousands of companies using ManySends to deliver exceptional customer support.